Case Report · Leppävaara Health Data · Espoo Tech Talent Match, Thursday 3 December 2026
Clinical customer success specialist
Each team’s solution, what you saw, and the next steps.
The case
Nurses in 14 wellbeing-area clinics use our scheduling app. Support tickets doubled after the last release. You would be the person who talks to the nurses, finds the real problems and turns them into fixes our developers can act on.
What the teams did in 90 minutes
You get 30 anonymised support tickets from nurses. In 90 minutes, group them into real problems and write the top three as tasks a developer can act on.
Must-have skills
- provide customer support
- provide nursing care
- communicate with customers
The report fills in during the sprint
Sprint on Thursday 3 December 2026, 10:00–11:30.